PRIVACY POLICY

Last Updated: January 13, 2025

This Privacy Policy describes how Matka (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on matka-experience.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to the user of the Services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other action required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

Information You Provide Directly

Information you submit directly through our Services may include:

Contact information: name, address, phone number, and email address.
Order information: name, billing and shipping addresses, payment confirmation, email, and phone number.
Account information: username, password, security questions, and other information used to secure your account.
Customer service information: details you provide in communications with us through the Services.

Some features of the Services may require you to provide certain information directly. Not providing this information may prevent you from using or accessing these features.

Information Collected Automatically
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection, IP address, and other interactions with the Services.

Information From Third Parties
We may also receive information about you from third parties, including service providers collecting information on our behalf, such as:

Companies supporting our Site and Services, such as WIX.
Payment processors collecting payment information (bank account, credit/debit card, billing address) to process your payments and fulfill your orders.
When you visit our Site, open or click our emails, or interact with our Services or advertisements, we or third parties we work with may automatically collect information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All information obtained from third parties is processed in accordance with this Privacy Policy. See also the section on Websites and Third-Party Links.

How We Use Your Personal Information

Providing Products and Services: To fulfill our contract with you, including processing payments, fulfilling orders, sending notifications, managing your account, organizing shipping, facilitating returns or exchanges, and enabling account-related features. Shopify may also match your account with other Shopify services you choose to use, as described in their Privacy Policies.
Marketing and Advertising: To send marketing communications and show advertisements tailored to you. If you reside in the EEA, the legal basis is our legitimate interest under GDPR Article 6(1)(f).
Security and Fraud Prevention: To detect and prevent fraudulent, illegal, or malicious activity. You are responsible for safeguarding your account credentials and must notify us if your account is compromised.
Customer Communication and Service Improvement: To respond to inquiries, provide support, and improve Services. This is based on our legitimate interest under GDPR Article 6(1)(f).

Cookies

We use Cookies to operate and improve our Site and Services, remember your preferences, perform analytics, and optimize user interaction. Third parties may also use Cookies to personalize services, products, and advertisements. You can adjust your browser settings to block or delete Cookies, but this may impact your experience or certain features of the Services.

How We Share Personal Information

We may share your information with third parties for contractual, legitimate, or other purposes described in this Privacy Policy, including:

Service providers performing services on our behalf (IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, shipping).
Business and marketing partners to provide services and advertising.
Affiliates or within our corporate group for business management purposes.
During business transactions such as mergers or bankruptcy, or to comply with legal obligations and enforce terms of service.

We do not use or disclose sensitive personal information without your consent.

Websites and Third-Party Links

Our Site may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content. Information shared on public or semi-public areas, including social media, may be visible to others and not restricted by this Privacy Policy.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under 16. Parents or guardians may contact us to request removal of a child’s information.

Security and Data Retention

No security measure is perfect, and we cannot guarantee absolute security. Retention of your personal data depends on the necessity to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights

Depending on your residence, you may have rights to access, correct, delete, restrict, or transfer your personal data, withdraw consent, or object to processing. You may also manage your marketing preferences and exercise these rights by contacting us. We do not discriminate for exercising these rights.

Complaints

You may contact us with complaints about our handling of your personal information. If unresolved, you may appeal or contact your local data protection authority. For EEA residents, see the list of data protection authorities [here].

International Users

We may transfer, store, and process your data outside your country of residence. Transfers outside Europe use mechanisms such as EU Standard Contractual Clauses or equivalent UK agreements unless the destination country provides adequate protection.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: contact@matka-experience.fr
Phone: [Insert phone]
Address: 11 Rue Amelot, Paris, 92100, France

We are the data controller for your personal information under applicable data protection laws.